• Magdeburg / Germany

Technical Writer and Documentation Specialist

GDEXA is presenting you a great opportunity to join a fast-growing start-up in the IoT and ML area.

This software company develops the next-generation IoT platform and technology that will change how billions of devices connect and interact with information and one another. Their products handle information at a massive scale and build the spine of the upcoming interconnected revolution.

Who you are:

  • You can handle multiple projects simultaneously, with an eye for prioritization
  • Understanding and improve systems development life cycle (SDLC)
  • You’re a hacker personality with some software development experience
  • You’re a master of writing, wording and explaining
  • Experience using DevOps tools to create and maintain documentation, including agile methods

What you’ll do:

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  • You take responsibility for everything you do. You break it, you fix it!
  • Troubleshooting distributed systems in containerized environments

What you’ve done:

  • Bachelor’s degree in relevant technical field
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
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