- Magdeburg / Germany
Support and Customer Success Engineer
GDEXA is presenting you a great opportunity to join a fast-growing start-up in the IoT and ML area.
This software company develops the next-generation IoT platform and technology that will change how billions of devices connect and interact with information and one another. Their products handle information at a massive scale and build the spine of the upcoming interconnected revolution.
Who you are:
- You have strong understanding of software development concepts in Angular, Vue.js, Javascript
- On-the-job experience troubleshooting enterprise customer issues
- Understanding of networking and distributed systems
- Knowledge of relational database management systems (RDBMS), SQL and database concepts
- Official Kubernetes certification of any kind (can be done in job)
What you’ll do:
- Triage, diagnose, escalate and resolve customer support requests
- Provide technical support via infinimesh’s support forum, phone and web cases
- Investigate product related issues both for individual customers and for common trends that may arise
- Be a liaison between our senior level customer operations engineers and customers
- Manage the day to day interactions with our customers
- Identify requirements for additional focused services engagements
- Direct customer feature requests to product management and infinimesh engineering
- Provide customers with upgrade best practices, patches and maintenance
- Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue and assigning cases to Customer Operations Engineers
- Be involved and work on other support related activities
What you’ve done:
- At least 1-3 years of technical software experience preferred
- Linux experience and/or understanding of basic concepts
- Go, Rust, C/C++ experience and/or understanding of modern software development concepts preferred
- Excellent communication skills (Written and Verbal)
- Strong problem-solving and analytical skills
- Solid attention to detail
- Demonstrable troubleshooting skills
- Strong customer service skills and empathy
- Must be a proactive self-starter who is ready to learn a lot from a lot of smart people and be humble enough to ask for help, yet independent enough to find existing knowledge too
- Fluent written and verbal English, other languages a strong plus
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